1. Conflict Resolutions
In most companies conflict can occur within committees, between team members, between the coach and parents, and even between employees and managers. Managers should be trained to use conflict situations for the benefit of the company. Conflict is natural and normal.
Conflict can be responded to in a positive or negative manner. The way in which we respond depends on our view of conflict. Conflict can be functional or dysfunctional depending on the way it is handled
Signs of conflict:
• Don’t care attitude
• Chaos/violence
• No co-operation
• Distrust and aggression
• Destructive criticism
• Distorted judgments
• No progress of work
• Do not react or respond to changes
2. Leadership Identification and Development
These activities are primarily aimed at schools and educational institutions. The exercise consists of the archeology of individuals in group context. ITB will assist in identifying leadership traits in staff and students, recognizing valences of individuals in particular areas and circumstances, but mainly doing an in-depth analysis of character by moving beyond mere surface expressions to the exploration of underlying below-the-surface reasons for certain valences
3. Diversity
Diversity is about empowering people. It makes an organization effective by capitalizing on all of the strengths of each employee. It is not EEO or Affirmative Action. These are laws and policies. While on the other hand, diversity is understanding, valuing, and using the differences in every person. Simply enforcing government regulations will not get you to the best. To obtain that competitive edge, you need to grow your work-force from groups into teams that use the full potential of every individual. Teams are much more than a group. A group is collection of individuals where each person is working towards his or her own goal, while a team is a collection of individuals working towards a common goal or vision.
4. Motivational Speaking
Do you need a motivational, corporate or team building speaker for your? ITB can find you Motivational speaker that can inspire you and coach you or your team according to your needs or topic. Improve your sales performance, corporate performance, running of a project or team success. Team building and motivation comes in many forms, corporate entertainment days, and team building activity days or weekends in the great outdoors, motorized activity days, and adventure games and so on. You have reached the right site to help.
Let us help you find the perfect motivational keynote speaker for your business. Topics may include: business motivation, motivation in the workplace.
5. How to Lead a Team
To nurture the success of any team, a team leader must perform certain tasks. Unfortunately, in many organizations, there is a lot of confusion about what the role of the team leader is and how they should assume that role.
This course focuses on clarifying that role and developing the leadership skills necessary to draw on the experience, knowledge, and expertise of all team members. These skills will be helpful to employees at any level of the organization who are responsible for leading problem-solving teams, customer service teams, production teams, and others.
Participants will understand how the role of the team leader differs from traditional supervisors and will begin to develop the critical skills required to help a team reach its goal.
Learning Objectives
Understand the role as team leader and how to carry it out. Practice and teach the people skills needed to guide the team. Set the stage for team members to effectively work together better. Learn how to create an environment where team members will motivate themselves. Develop skills for turning conflict situations into positive problem-solving opportunities. Receive a start-up kit. Learn new meeting management skills and consensus building techniques. Develop skills for keeping the team focused.
6. Customer Services
Customers don’t buy products or services. They buy results. The quality of all the processes involved including those in direct contact with the customers is important. It needs to be understood that service managers are looking for profitability and growth.
At the heart of these is the value of services delivered to customers that leads to customer satisfaction and loyalty. Value is achieved primarily through frontline employees who are satisfied, loyal and productive because of the high degree of capability they possess to deliver results to customers.
7. Community Development
Community development seeks to empower individuals and groups of people by providing these groups with the skills they need to effect change in their own communities. These skills are often concentrated around building political power through the formation of large social groups working for a common agenda. Community developers must understand both how to work with individuals and how to affect communities' positions within the context of larger social institutions.